This policy explains refunds related to BookingSerial subscriptions and clarifies how appointment payments are handled.
This Refund Policy applies to payments made directly to BookingSerial for BookingSerial subscription plans and related platform services. It does not govern payments made by customers to businesses or professionals for appointments, services, products or other transactions arranged through the BookingSerial platform.
BookingSerial provides subscription-based tools and services for appointment-based businesses and professionals. Subscription fees are charged according to the selected plan, billing cycle, currency and payment method available at the time of purchase.
Subscription payments may be recurring when recurring billing is enabled. By purchasing a subscription, the business owner or professional agrees to the applicable subscription terms and billing conditions.
A BookingSerial subscription may be cancelled according to the cancellation options available for the relevant account and subscription plan. Cancelling a subscription generally prevents future subscription charges but does not automatically create a right to a refund for a billing period that has already been charged.
Refund requests for BookingSerial subscription payments are reviewed according to the applicable subscription terms and the circumstances of the request. A refund is not automatically guaranteed solely because a subscription has been cancelled or is no longer being used.
Where applicable, BookingSerial may consider refunds for duplicate charges, verified billing errors or other circumstances determined to qualify for a refund. Any refund rights required by applicable law will remain unaffected.
BookingSerial is a software platform that enables businesses and professionals to offer online appointment booking. BookingSerial does not own, provide or control the services offered by individual businesses or professionals using the platform.
When a customer pays for an appointment or service through a business's BookingSerial booking page, the payment is processed through the payment gateway configured by that business. The payment is made for the business's service and is not a payment for a BookingSerial subscription.
Cancellation, refund, rescheduling, deposit and no-show policies for appointments are determined by the individual business or professional. Each business is responsible for establishing and communicating its own cancellation and refund terms to its customers.
If a customer cancels an appointment and believes they are entitled to a refund, the customer should contact the relevant business or professional directly. BookingSerial does not determine whether an appointment payment should be refunded and does not guarantee refunds for appointment transactions.
Businesses may connect their own supported payment gateway accounts to BookingSerial, such as Stripe, PayPal, bKash, Nagad or SSLCommerz, where available and supported by their account configuration.
Appointment payments are processed through the payment gateway configured by the relevant business. Refunds for those transactions, where available, are handled by the business through the applicable payment gateway and according to the gateway's rules and the business's own refund policy.
BookingSerial does not act as the merchant or payment recipient for appointment payments made directly to businesses through their configured payment gateway accounts. Accordingly, BookingSerial generally does not receive, hold or control those appointment funds and cannot independently issue refunds for such transactions.
If a business owner or professional believes that they have been charged more than once for a BookingSerial subscription or have experienced an incorrect BookingSerial billing charge, they should contact BookingSerial support with the relevant account and transaction information.
If a BookingSerial subscription refund is approved, the refund will normally be processed through the original payment method where technically possible. The time required for the refunded amount to appear in the account may depend on the applicable payment provider or financial institution.
Promotional pricing, discounts, introductory offers, coupons or special subscription terms may have additional conditions. Any applicable conditions will be presented with the relevant offer and may affect refund eligibility.
Payments processed through third-party payment providers are also subject to the terms, policies and requirements of the applicable payment provider. BookingSerial is not responsible for processing delays, account restrictions or payment-provider decisions outside of BookingSerial's reasonable control.
For questions regarding a BookingSerial subscription payment, subscription refund or BookingSerial billing issue, please contact the BookingSerial support team with the relevant account and transaction information.
For questions regarding an appointment cancellation, appointment payment or customer refund, please contact the business or professional that provided the appointment service.